ITICnxt: Frequently Asked Questions
Montana811 is excited to offer ITICnxt, the industry’s premier online ticket submission system, to excavators and contractors. ITICnxt features an intuitive interface and enhanced drawing tools to get you digging at the job site quickly and safely. We’ve compiled frequently asked questions and answers about ITICnxt below.
Where Can I Get a Walkthrough/Training?
One Call Concepts (OCC) hosts live virtual ITICnxt training webinars every week. Click here to register for an online training.
Where Are My Tickets?
Once you log in, the tickets you have processed will be displayed in the My Tickets section. You can also link your account to others within your company to share tickets.
Interested parties can look up any existing ticket at with Ticket Search. Ensure the right date range is selected and filters are not preventing tickets from being displayed.
Please note: Recent changes to your main contact phone number can result in some tickets not being shown properly.
Why Can’t I See My Ticket?
- Verify that you have received a confirmation email for that ticket.
- Adjust date range to include when the ticket was submitted.
- Verify/adjust the search/display filters to ensure the ticket can be displayed.
Recent changes to your account info (email address or phone number) can cause tickets to not be displayed properly. If you have made a recent change, contact [email protected] to correct this. Include your current and old email address(es) and phone numbers.
Why Isn’t a Specific Utility on My Ticket?
Utilities provide their notification footprint to the contact center. The worksite area marked on the map is checked against those notification footprints to determine who gets notified.
If a utility was not notified when they have coverage in the work area, use the “Add District Button” to search by company name and add a facility owner.
Why Does My Ticket Show “Past Due?”
“Past due” is related to positive response. It indicates that the work-to-begin date has been reached on the ticket. It is not an indicator that utilities have/have not responded.
How Can My Coworkers See/Modify My Tickets?
Under User Settings > Application Settings click on the “Link Ticket Accounts” button to enter the username for any coworkers who need access to your tickets.
Why Doesn’t My Emergency Ticket Go Through?
If ANY custom information is entered or ANY system-generated info is changed in the Address, Street, Intersecting Street, or Location of Work fields, the Emergency process is stopped, and you are required to call the center to complete the ticket.
Why is My Ticket Rejected When Everybody Knows Where I’m Working?
The center is required to gather a certain minimum of information on each and every ticket before sending to the facility owners and/or locators. Some locators, while local, are dispatched by others who are not local and require additional information to ensure timely and efficient responses.
Defaulting/Duplicating tickets with incomplete information can result in your ticket being voided.
Why Did the System Change the Address I Used to Search?
The search box on the map is used to center your screen on the work site. The system auto-generates information based on where the map tool polygons are placed on the map. This includes the site location and driving directions.
Will The Utilities Mark Up to My House?
Typically, the utilities only mark up to their own meters/boxes. If you have questions about the markings in the field, use the Marking Concerns number on the facility operators list to ask questions.
What Should I Do If the Lines Aren’t Marked on Time?
You may contact the Locating/Marks department under the Utility Information listed on the ticket. You may also update the ticket, noting in the Remarks field and/or reason for updating that marks were not completed. Please note that updating the ticket will reset the clock for marks being completed again.
How Can I Verify My Contractor Submitted a Locate Request?
Interested parties can look up any existing ticket at with Ticket Search. Ensure the right date range is selected and filters are not preventing tickets from being displayed.
How Do I Add a Job Profile? (Application Settings)
Go to “User Settings” then click “Job Profiles” to create a new Job Profile.
How Do I Add Additional States to My Account?
Send an email to [email protected] and include the state(s) you need access to, as well as your name, email address, mailing address, and phone number.